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Kwaliteitsmanagement


| Kwaliteit | Experience Factory | Total Quality Management | Quality Function Deployment (QFD) | Balanced Scorecard (BSC) | Plan-Do-Check-ActPlan (PDCA) | Theory of Constraints (ToC) | 6 Sigma | Capability Maturity Model (Integrated) | Standard CMMI Appraisal Method for Process Improvement (SCAMPI) | Systems Security Engineering Capability Maturity Model | Information Security Management Maturity Model | Testing; TMap & TestFrame | Test Process Improvement (TPIŽ)-model | Testing Maturity Model | Project Management Maturity Model (PMMM), P3M3, P2MM, OPM3 | Project Quality Management (PQM) | Metrics | Tools | Organisaties |

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Kwaliteit

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10 definities van kwaliteit
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Quality Quotes
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Automatisering van de informatievoorziening; Kwaliteitszorg / -management
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Kwaliteitskringen in Nederland
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OnLine KwaliteitsKring
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NIVRA Kwaliteit Publicaties
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Kwaliteit - Business Issues
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Introduction to Quality
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Tu Dinh Nguyen's Collection of Excellence Links and Papers on BPR, Quality
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Quality Resources on the Internet
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Holland Performance Center; over prestatiemanagement
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Artikelen over kwaliteit, met name binnen de publieke sector - Northedge
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Performance-Based Management Special Interest Group
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The Quality Library
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The Performance-Based Management Handbook
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The Alignability Process Model is based on a combination of the best-practice ITIL methodology and the Total Quality Management principle of continuous improvement.
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ITIL and ITSM links.
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Computer Technology and SE Links
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Deming Electronic Network Web Site
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Online Quality Resource Guide
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Reference Library; Quality Management; Reviews
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The Frameworks Quagmire
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Quality Management Movement
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Summary of the Deming Management Method; The System of Profound Knowledge, The 14 Points and the Seven Deadly Diseases
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Deming's Legacy IV: Quality Culture; connecting Leadership. Learning, Quality and Culture.
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Kwaliteitszorg-links
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The Question Library; Kwaliteitsmanagement
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Quality by John Galsworthy
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Studies and Essays by John Galsworthy
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John Beasley: Understanding Quality
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Creating An Organismic Metaphysics Of Quality
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Creating an Organismic Metaphysics of Quality
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Process Focused Decision-making; tools for creating and refining organisational methods and processes.
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Zen and the Art of Motorcycle Maintenance. An inquiry into values. - Robert M. Pirsig
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Pirsig Links
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Pirsig miscellaneous
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Zen and the Art of Divebombing, or The Dark Side of the Tao
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Kwaliteitssysteem - Prof. dr. D.B.B. Rijsenbrij:
  • Opbouw
  • Kwaliteitsbeleid
  • Besturingsmodel
  • Procedures
  • Voorschriften
  • Ondersteuning
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Kwaliteitsmanagement FAQ - NIVE
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Quality Resources Online
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Software Quality Assurance
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SEG Standards and Guidelines; Software Engineering Group of the NFRA
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ICS 122: Software Specification and Quality Engineering
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The Software Quality Page
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Software Quality Management Hotlist
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Software Product Quality: the ISO 25000 Series and CMMI
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SPICE: Software Process Improvement and Capability dEtermination
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spi: software process improvement links
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High Integrity Software Systems Assurance
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Quality Resources on the Internet
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ITAudit
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ITAudit - Checklist Links
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De interne audit
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General purpose (computer) audit links
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Artifacts - Documents, Powerpoint Presentations, Spreadsheets, etc.
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AuditNet
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EuroNorm.net; digitaal platform voor wetgeving & normalisatie
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Kwaliteitsmanagement/certificatie.
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Stimuleren tot perfectie: kritieke factoren bij het verbeteren van dienstverlening.
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Innovatie en kwaliteit in de publieke sector
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Kwaliteitsmanagement bij de overheid; Documenten en links
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ELO's I-scan gebaseerd op het INK-managementmodel.
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Public Sector Community Quality Electronic Network.
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Public Sector Continuous Improvement Site.
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kwaliteit.pagina.nl
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SearchCRM.com's Data Quality Learning Guide
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The Internet Guide to Construction of Quality Online Resources.

Experience Factory

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The Experience Factory - NASA/GSFC Software Engineering Laboratory
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The Experience Factory: how to build and run one
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Fraunhofer Center for Experimental Software Engineering - Maryland

Total Quality Management (TQM)

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What is TQM
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TQM
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Total Quality Management
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Dictionary of TQM Terms
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Getting Started with TQM
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TQM Related Terminology.
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Total Quality Management Resources
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TQM And Organizational Change And Development
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TQM and ISO 9000 Web-based Information
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Software Quality HotList
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SR/Institute's Software Quality HotList - TQM Related
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Quality Function Deployment; "minimize negative quality, maximize positive quality; create value".
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The Software Quality Page
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AlQuin - Publikaties.
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Continuous Quality Improvement (CQI) Server
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Continuous Improvement Tools
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Tutorials for Continuous Quality Improvement:
  • Seven QC Tools
  • Seven Management and Planning Tools
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Review of Japanese and other Quality Tools
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Seven (Plus) Basic Quality Tools
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Online Quality Resource Guide
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W. Edwards Deming; o.a. '14 Points for Management'
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Deming's 14 Points and comments
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W. Edwards Deming Methods
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Deming Quotes
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Glossaries / Dictionaries / Encyclopedias for Quality
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The ISO Standard Glossary. International Standards from ISO 9000 to ISO 17799 and Beyond
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ISO9000 & ISO 14000 models for Quality Management.
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ISO/QS 9000 Resources
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ISO 9000 Definitions in Plain English
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ISO 9000 2000 Translated into Plain English - Detailed Index
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Kwaliteit - ISO - Business Issues
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The Extended ISO Model of Software Quality
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Het Extended ISO-Model voor software-produktkwaliteit
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The ISO 17799 Security Standard - A Presentation.
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IS 17799 & BS 7799-2 White Papers
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NEN; zoek een norm
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Quality and Accreditation Standards and Guides

Quality Function Deployment (QFD)

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QFD Institute
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QFD Instituts Deutschland e.V. (QFD-ID)
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Quality Function Deployment (QFD) / House of Quality
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Quality Function Deployment: A Quality Mantra for the millennium
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Quality Function Deployment (QFD) / House of Quality
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Free QFD Tutorial
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Sucess factors of QFD projects
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Customer Focused development with QFD
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Quality Function Deployment (Akao)
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The QFD, TRIZ and Taguchi Connection: Customer-Driven Robust Innovation
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QFD & Target Costing Case Study
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Voice of Customer Analysis
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Customer Oriented Evaluation of QFD-Tools
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TRIZ/QFD Synergy Results in Customer Driven Innovation
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QFD/CAPTURE
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QFD Matrices
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QFD by TRIZ

Balanced Scorecard (BSC)

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The Balanced Scorecard Institute
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Balanced-scorecard.nl
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The Balanced Scorecard
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Balanced Scorecard links

Plan-Do-Check-Act (PDCA)

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The Plan, Do, Check, Act Cycle and ISO 9001:2000
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The PDCA Cycle
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Plan-Do-Check-Act: AT&T Cycle for Performance Excellence
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PDCA Cycle - American Society for Quality
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The PDCA Cycle
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PDCA in het INK-managementmodel
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The Deming Cycle
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De Deming cirkel
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The PDCA Cycle Of Systematic Development
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Plan, Do, Check, Act - PDCA
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Plan-Do-Check-Act; A Problem Solving Process
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Use PDCA for the control, ACDP for the improvement
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PDCA Cycle; From problem-faced to problem-solved
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The PDCA Cycle Of Systematic Development
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Quality Process Models; PDCA, IDEAL, PROGRESS.
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Statistical Process Control

Theory of Constraints (ToC)

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Internal link : Theory of Constraints (ToC)

σ Sigma

SixSigma.nl, een initiatief van Uni Network Consultancy - SixSigma.nl - platform voor Six Sigma en kwaliteit
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Six Sigma
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Six Sigma - TheFreeDictionary
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sigma-online
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Six Sigma Resources
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Six Sigma, Quality Management & ISO Articles
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Epoch: Strategy for Success - CMM/CMMI, PMBOK, RUP, Agile, Six Sigma, Use Cases, MDA, UML, ROI, EV, etc.
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Six Sigma Management Kit
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i Six Sigma - Six Sigma Quality Resources
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Six Sigma Explained
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Six Sigma Zone
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Six Sigma Wiki Project
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Technorati Tag: Six Sigma
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onesixsigma.com; Quality Resources for the Six Sigma professional in Europe.
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ASQ's Six Sigma Portfolio
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Six Sigma TQM terms and definitions
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Six Sigma Glossary of Terms
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Six Sigma to Operational Excellence: Role of Tools and Techniques
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TOC and Six Sigma -- Better Together
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Balancing Six Sigma and the Capability Maturity Model
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Six Sigma for total quality management
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Six Sigma Forum Magazine
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ISSSP; International Society of Six Sigma Professionals
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Six Sigma Forum
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Six Sigma project management methodology web link
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Six Sigma tools
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Six Sigma and RFID - Enabling Process Improvement
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Six Sigma and the Project Management Body of Knowledge

Testing; TMap & TestFrame

Testen.nl; Jobs - Bedrijven - Woordenboek - Links - Downloads - Boeken - Artikelen - Tips & Tricks - Forum














Testforum; Forum - Testen van informatiesystemen - Testprincipes - Basisbeginselen - Specifieke testsituaties en testmethoden - Agile testen - In de media - Kwaliteitskenmerken - Testtools en templates - Literatuur - Proces- en kennisverbetering - Tech Corner - ISEB - Vraag en Aanbod














DTQB is the Dutch Testing Qualifications Board as part of ISTQB. Test certification in the Dutch language area is the mean goal.














ISEB : BCS ; ISEB qualifications add value to professional careers by providing both the means and the platform for recognition and enhanced career development.
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The Top 5 Wrong Reasons For Not Hiring Testers
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Classic Testing Mistakes
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The Test Manager at the Project Status Meeting
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Testing Standards
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ISTQB Glossary of Testing Terms
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Information technology standards and guidelines listing
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ISO/IEC 9126 Software quality characteristics and metrics
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ISO 9126
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ISO 9126 Norm
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The ISO9126 Framework; Functionality, Reliability, Usability, Efficiency, Maintainability, Portability.
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ISO 9126; Wikipedia
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Software Documentation Standards
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Software Test Standards
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Cem Kaner's blog : Software Customer Bill of Rights
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Artikelen - Testen - Improve Quality Services
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Agile Testing
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Test Forum
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Testen.nl
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Software Testing Online Resources
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Sticky Minds - Article search on testing
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SQAtester.com; templates
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IEEE Test Plan Outline Template (IEEE 829 Format)
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Software Testing Online Resources.
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Software Testing & Quality Assurance Downloads
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Software Testing & SQA Links and Resources
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comp.software.testing Frequently Asked Questions (FAQ)
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Vereniging TestNet
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Testen.nl
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Testwijzer.nl; methoden, technieken, tools, boeken, etc.
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Wikipedia; Testen
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Software QA and Testing Resource Center - FAQ Part 1
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Software QA and Testing Resources
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Testing
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Various Writings on Software Testing
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Testing reference material
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Bazman's Testing Pages
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Automated Test Tools
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Links naar Testautomatisering
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Software QA and Testing Tools Info
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SoftwareTester Toolspagina
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Estimating testing effort
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Cem Kaner on testing
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Testfacts - De ins en outs van testen
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Hubs for test information
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Satisfice Articles; The Good Enough Approach, Exploratory Testing
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TMap and the Rational Unified Process
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Workroom Productions Papers, talks and supporting materials
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International Software Testing Institute
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TMap - Sogeti
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TestFrame - LogicaCMG
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Verschil tussen Tmap en TestFrame - Testforum
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Grip op projecten door Testen & QA
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Testen binnen Prince II - Computable
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International Software Testing Qualifications Board (ISTQB)
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Dutch Testing Qualifications Board (DTQB)


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Also : Testing Maturity Model
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Also : Test Process Improvement (TPI)

Capability Maturity Model (Integrated) - CMM(I)

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The Maturity Maturity Model™ (M3)

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Carnegie Mellon Software Engineering Institute (SEI)
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SEI Capability Maturity Models
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CMM; an Introduction
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Capability Maturity Model (CMM); 12manage.com
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CMM key process areas summary
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Downloadable Reference Library
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Full CMM and related materials in downloadable format
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ISO/IEC 15504 (SPICE) development
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SPICE: Software Process Improvement and Capability dEtermination
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http://www.stsc.hill.af.mil/CrossTalk/
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CMM Resources; SW-CMM, SE-CMM, SECM, SA-CMM, P-CMM, PSP, FAA-CMM, SPICE,
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Epoch: Strategy for Success - CMM/CMMI, PMBOK, RUP, Agile, Six Sigma, Use Cases, MDA, UML, ROI, EV, etc.
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People CMM | P-CMM
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Capability Maturity Models®
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The IT Service Capability Maturity Model ®.
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Service Quality; Kwaliteit van Dienstverlening, meten van klanttevredenheid
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E-SERVQUAL.nl
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PSP; The Personal Software Process.
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PSP
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Balancing Six Sigma and the Capability Maturity Model
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Andere interessante sites
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Teamworks, the Virtual Team Assistant
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QUALITY.ORG - Links
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TQM Tools
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Seven (Plus) Basic Quality Tools
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CMM Resources
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CMM Level 2 Focus Group
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CMMISM for Systems Engineering/Software Engineering/Integrated Product and Process Development/Supplier Sourcing, Version 1.1, Staged Representation (CMMI-SE/SW/IPPD/SS, V1.1, Staged)
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CMMISM for Systems Engineering/Software Engineering/Integrated Product and Process Development/Supplier Sourcing, Version 1.1, Continuous Representation (CMMI-SE/SW/IPPD/SS, V1.1, Continuous)
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Capability Maturity Model® for Software (CMM® or SW-CMM®)
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CMMI: The New Architecture
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Policy and Processes by CMM KPA
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Process Asset Library
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CMMIŽ Web Site
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CMMI Online Staged Representation
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cmmi.pagina.nl
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Software Product Quality: the ISO 25000 Series and CMMI
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Achieving CMMI Level 5 Improvements with MBASE and the CeBASE Method

Standard CMMI Appraisal Method for Process Improvement (SCAMPI)

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CMMIŽ Appraisals
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Standard CMMI Appraisal Method for Process Improvement (SCAMPI)
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Standard CMMIŽ Appraisal Method for Process Improvement (SCAMPISM), Version 1.1: Method Definition Document
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SCAMPI Class A, B, and C appraisal methods
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SCAMPI Frequently Asked Questions

Systems Security Engineering Capability Maturity Model (SSE-CMM)

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SSE-CMM Home Page
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Het Systems Security Engineering - Capability Maturity Model (SSE-CMM)
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ISO 21827 System Security Engineering Capability Maturity Model

Information Security Management Maturity Model (ISM3)

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Information Security Management Maturity Model

Test Process Improvement (TPI)

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The Test Process Improvement (TPIŽ)-model by Sogeti

Testing Maturity Model (TMM)

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Testing Maturity Model
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CMM Software Test Management
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Developing a Testing Maturity Model: Part I
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Developing a Testing Maturity Model, Part II
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Testing Maturity Model (TMM)
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Using the Testing Maturity Model SM in practical test-planning and post-evaluation
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TMM Testing
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Testing Papers
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Software Testing and the Capability Maturity Model

Programme/Project Management Maturity Model; PMMM, P2MM, P3M3, OPM3, MINCE2, etc

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Organisational Standards and Certification - OGC
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Organizational Project Management Maturity Models; Mirror
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Project Management Maturity Model
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Project Management Maturity Model
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Project Management Maturity Model (PMMM) (PDF)
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A Practical Guide to Improving PM Maturity
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Project Management Maturity Benchmark
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Programme Management Maturity Model (PMMM) (Reiss, Rayner)
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Programme Management Maturity Model
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BCS Web Project Checks Managers' Maturity Against Peers'
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Programme Maturity - How are Managers Measuring Up?
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ProjectFRAMEWORK PDFs
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Project Excellence Model (Berenschot)
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Project Management Process Maturity (PM)2 Model
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pmMaturity Green Papers
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pmMaturity Newsletter
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Competencies and Maturity models; Towards the Integration of Event Management Best Practice by the Project Management Process
PRINCE2 Maturity Model (P2MM)
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PRINCE2 Maturity Model (P2MM)
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PRINCE2 Maturity Model – (P2MM)
OPM3
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OPM3: Organizational Project Management Maturity Model
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What is OPM3?
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An Insider's Perspective on PMI's OPM3
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OPM3 A life Case
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Organizational Project Management Maturity Model (OPM3)
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Organizational Project Management Maturity Model (OPM3) FAQ
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Organizational Project Management Maturity Model (OPM3)
IPMA
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IPMA; internal link
P2MM
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PRINCE2 Maturity Model (P2MM) (OGC)
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MINCE2 model ; Maturity INcrements IN Controlled Environments
P3M3
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Portfolio, Programme and Project Management Maturity Model (P3M3) - Outperform
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P3M3 Portfolio, Programme and Project Maturity Model - APM
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P3M3 - Wikipedia

Project Quality Management (PQM)

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Internal link : Project Quality Management (PQM)


'Meten is Weten'
'Gissen is Missen'
'Gokken is Dokken'
KPM

Metrics

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Google Search : 'software development process metrics'
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Goal/Question/Metric Method (GQM); A practical method for quality improvement of software development
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GQM Method Application
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Software Quality Metrics Overview
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Messen nach der GQM-Methode
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Goal-Driven Software Measurement - A Guidebook
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Handbuch Messen und Bewerten von Webapplikationen mit der Goal/Question/Metric Methode
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Economics of Software Development
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COBRA; Cost estimation, Benchmarking, and Risk Assessment method - Fraunhofer Institute for Experimental Software Engineering (IESE)
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COSMIC Full Function Points (CFFP)
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Metrics Tools
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Process and Project Metrics; Downloadable Reference Library
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Software Metrics related links to tools and resources.
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Development Standards
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Metrieken - Publicaties - Sogeti

Tools

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Encyclopedia of improvement and quality knowledge
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Compliance Benchmarks and Analyzers
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Quality / selection definitions, models and methods in use.
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Review of Japanese and other Quality Tools
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TQM Tools
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Seven (Plus) Basic Quality Tools
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Quality Process Models; PDCA, IDEAL, PROGRESS.
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Five Whys
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Five Whys and a How.
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Quality Management Tools
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Taguchi Methods and Design of Experiments
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Performance Improvement Toolkit
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The Performance-Based Management Handbook
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How to Measure Performance--A Handbook of Techniques and Tools
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What is Process Improvement?
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Sample Quality Assurance Manual
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Quality Methodologies
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Quality Control Tools
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Software-overzicht kwaliteitsmanagement
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TQM EXcellence Model
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GOAL/QPC; The Seven Management and Planning Tools
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Sample QA Docs
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Quality Tools and Templates
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Customer Relationship Management Best Practices
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Facility analyse & control en inkoopmanagement.
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Inkoop - aanbesteden.
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Call Center Best Practices

Organisaties

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American Society for Quality (ASQ)
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DARQA Nederlandse Vereniging van Onderzoeks Quality Assurance Professionals
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EFQM - European Foundation for Quality Management.
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IEEE Computer Society
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ISO - International Organization for Standardization
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INK; Instituut Nederlandse Kwaliteit
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KEMA
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Kwaliteitskringen in Nederland
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NEN; Nederlands Normalisatie-instituut
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NEN-EuLab; Kwaliteitsmanagement
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NNK; Nederlands Netwerk voor Kwaliteitsmanagement
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NVKZ; Nederlandse Vereniging voor Kwaliteit en Zorg
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Platform Kwaliteit Gemeenten
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Q-Kennis
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SPIder
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Introduction to Software Process Improvement (SPI)
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SERC; Software Engineering Research Centre
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SEI; Software Engineering Institute
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Kwaliteitsinstituut voor de Gezondheidszorg (CBO




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© 2001 - mr. P.J. Westerhof

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